Insurance & Liability

Odogo Limited - Removals / Transport / Packing / Storage

Last updated: 2 February 2026

This page summarises our typical insurance and how liability and claims are handled in practice. Cover is subject to insurer terms, conditions and exclusions. If you have questions, contact us: [email protected].

  • Goods in Transit: up to GBP 10,000 (subject to policy terms/exclusions)
  • Public Liability: up to GBP 2,000,000
  • Hire & Reward / Commercial Motor: vehicles insured for paid carriage of goods

Our insurance is designed to protect customers and the public during normal operations. It does not automatically mean every issue is covered in full. The key factors are what happened, when it happened, and whether we are legally responsible.

  • Intended to respond to loss/damage to goods while in our care during handling and transit, where we are legally responsible.
  • Typical cover is up to GBP 10,000 per job in total (subject to policy terms/exclusions).
  • Some items may be excluded or require prior agreement (for example: unusually high-value or specialist items).
  • We may choose repair or replacement where appropriate (subject to applicable terms).

Public Liability cover is up to GBP 2,000,000 and is intended to respond where we are legally liable for injury to a third party or damage to third-party property arising from our operations.

This is separate from Goods in Transit (which relates to your items while being moved/handled).

  • If the replacement value of your goods exceeds GBP 10,000, you should arrange additional insurance yourself or request a bespoke agreement in advance.
  • Tell us beforehand about unusually valuable, fragile, or specialist items.
  • Keep proof of value (receipts/valuations) and take photos before packing.

Email [email protected] and include:

  • Move date and pickup/delivery addresses
  • A clear description of what happened and when
  • Photos/videos where relevant
  • Evidence of value and/or repair estimate (if applicable)

Contact: [email protected]