We provide removals, transport, handling, optional packing/unpacking and optional storage as described in our written quotation/booking confirmation. Services not expressly included in writing are excluded.

How quotes are prepared. Quotes are based on information you provide and/or any survey we perform (remote or in-person). You must ensure the information is accurate.

VAT and advertised pricing.

• For Consumers, where VAT applies, we will show the total price payable including VAT (and may also show ex-VAT amounts separately).
• For Business Customers, we may quote ex-VAT with VAT shown separately.

Third-party charges. Unless stated otherwise, quotes exclude third-party charges such as customs duties, inspections, permits, tolls, port/terminal fees, and statutory fees payable to authorities.

When we can revise the quote / add charges. We may revise the price or add reasonable charges if the following apply and were not included in the quote:

1. job details change (volume, number of Items, access, floors, lift availability, long carry, heavy/bulky items, additional addresses, special handling);
2. carrying distance from a lawful loading point exceeds 20 metres (unless quoted otherwise);
3. access/approach is unsuitable for our vehicles or safe working;
4. you request additional services (packing materials, packing, dismantling/assembly, specialist handling);
5. delays occur outside our reasonable control (no keys, lift not booked/unavailable, building rules, lack of parking, customer not ready);
6. parking suspensions, permits, loading bay fees, tolls, or penalties are incurred by us while performing the service;
7. the job is postponed and carried out more than 3 months after the quote date;
8. costs change due to taxation, fuel, freight, or currency fluctuations outside our control.

Availability and contract formation. A quote does not guarantee availability. A binding booking exists only when we confirm availability in writing and any required deposit/advance payment is received (if applicable).

• We may require a deposit to secure your Move Date. Deposits are applied to the final invoice unless stated otherwise.
• Unless agreed otherwise in writing, you must pay so we have cleared funds before collection/delivery.
• If payment is not received on time, we may suspend or cancel performance and may not release Goods from storage until payment is made.
• You may not withhold payment by set-off unless required by law.

You are responsible for:

• providing accurate information about addresses, access, restrictions, floors/lifts, parking rules, and the nature/volume of Goods;
• being present (or appointing a representative) at collection and delivery;
• packing safely if you pack yourself;
• defrosting fridge/freezers and preparing appliances;
• obtaining permissions such as building approvals, lift bookings, parking suspensions/permits;
• providing a working email and contact details during the move/storage period.

Unless we agree in writing, we will not: dismantle/assemble furniture; disconnect/reconnect plumbing/gas/electrical appliances; remove/relay fitted flooring; take down/re-hang wall fixings; move items our crew believes cannot be moved safely; or clear snow/ice/debris from access routes.

The following are excluded and must not be submitted unless we agree in writing:

• cash, deeds, securities, stamps, coins, jewellery, watches, precious stones/metals, and similar collections;
• explosives, flammables, corrosives, toxic or hazardous substances;
• goods likely to cause infestation, mould, contamination or infection;
• refrigerated or frozen food or drink;
• animals/pets and their tanks/cages;
• cars, motorcycles, boats and caravans (unless separately agreed);
• alcohol, tobacco, perishables (unless agreed in writing);
• owner-packed breakables, except where the container shows external damage caused by us.

If prohibited goods are presented without our knowledge, you are responsible for resulting losses/costs/claims. We may dispose of dangerous/perishable items where necessary for safety/legal compliance.

You confirm the Goods are your property or you are authorised by the owner, and you are liable for losses/costs if this is untrue.

If you cancel or postpone after booking confirmation, you agree to pay a charge reflecting reserved crew/vehicle time and admin costs:

• More than 7 days before Move Date: no charge (deposit refunded minus any non-recoverable costs already incurred, if applicable).
• 7 days to 48 hours before: 40% of the agreed move charge.
• 48 hours to 24 hours before: 50% of the agreed move charge.
• Less than 24 hours before: 60% of the agreed move charge.

Nothing in these Terms excludes or limits liability for death/personal injury caused by our negligence, fraud, or anything that cannot be limited by law.

If we are legally responsible for loss of or damage to your Goods, our total liability is limited to GBP 10,000 per move/job in total. We may choose to repair or replace damaged Goods.

Higher value moves: If the replacement value of your Goods exceeds GBP 10,000, you should arrange additional insurance yourself or request a bespoke quotation from us in advance (which may require insurer approval and written confirmation).

We are not responsible for loss/damage caused by events beyond our reasonable control; wear and tear; inherent defects; infestation; leakage/evaporation; mechanical/electrical derangement without external impact; goods packed by you without external container damage caused by us; or prohibited goods unless accepted in writing.

To the extent permitted by law, we are not liable for indirect or consequential loss.

We are responsible for premises damage only where caused by our negligence or breach of contract. We maintain Public Liability insurance up to GBP 2,000,000.

• Goods claims: notify in writing within 7 days of delivery/collection (or within 7 days of discovery where not reasonably discoverable earlier), and in any event within 30 days unless extended in writing.
• Premises claims: notify within 7 days of the move date (or discovery if later and not reasonably discoverable earlier), and in any event within 30 days unless extended in writing.

Send: move date, addresses, description, photos, and evidence of value/repair estimates. Email: [email protected]

Unless we agree a written timetable, collection/delivery times are estimates only. We are not in breach if delayed by events beyond our reasonable control. We will keep you updated and resume as soon as reasonably possible.

We may retain Goods until all sums due are paid. We may dispose of Goods after proper notice in accordance with applicable law, crediting net proceeds after costs and sums owed.

We may subcontract all or part of the services. These Terms still apply and we remain responsible where required by law.

Storage charges are payable in advance unless agreed otherwise. You must provide a forwarding address. Inventory errors must be notified within 14 days. We may vary storage rates with 28 days' notice. Goods will not be released until all sums are paid in cleared funds.

Where applicable to Consumer distance/off-premises contracts, cancellation rights may apply in some cases. Many removals bookings reserve a specific Move Date and may fall within exemptions for transport services tied to a specific date/period.

Email [email protected] with your booking reference and details so we can resolve issues. If unresolved, either party may pursue the matter through the courts as set out in Clause 22.

We handle personal data in accordance with our Privacy Policy and applicable data protection law.

These Terms and our written quotation/booking confirmation form the entire agreement. Variations must be agreed in writing. If any clause is unenforceable, the remainder continues.

If our principal place of business is in Scotland, Scots law applies and Scottish courts have jurisdiction. If in England/Wales, the law of England and Wales applies and the courts of England and Wales have jurisdiction.