Privacy Policy

• Contact details: name, email, and any details you provide when contacting us.
• Job details: pickup and delivery addresses/postcodes, preferred dates/times, access details (floors/lifts), inventory/notes you provide, and any special instructions.
• Booking and service records: quote references, booking confirmations, communications, and service outcomes.
• Payment information: where you pay online, payments are processed by our payment providers (we do not store full card details).
• Website usage data: limited technical data such as device/browser info and pages visited (where enabled).

• When you fill in forms on our website (quotes, contact forms, bookings).
• When you email us or communicate with us about a job.
• When you proceed to payment or confirm a booking.
• Automatically (limited) through cookies and similar technologies (where enabled).

• To provide quotes and communicate about your request.
• To arrange and perform removals, transport, packing and/or storage services.
• To manage scheduling, driver/crew instructions, and service delivery.
• To take payment and issue invoices/receipts where applicable.
• To improve our website and services (where analytics are enabled).
• To prevent fraud and keep our systems secure.

• Contract: to provide quotes and carry out booked services.
• Legitimate interests: to run and improve our business, keep records, prevent fraud, and secure our systems.
• Legal obligation: for accounting/tax and compliance duties.
• Consent: where required for certain cookies or marketing (if used).

We may share limited data with:

• Operational staff/crew (only what is needed to complete the job).
• Payment providers to process payments (they handle card data).
• IT/hosting providers supporting our website and systems.
• Subcontractors if a job is delivered by a trusted partner (only where necessary to deliver the service).
• Authorities where required by law.

We do not sell personal data.

We keep personal data only as long as needed for the purposes above, including record-keeping and legal/tax requirements. Retention periods may vary depending on the type of record.

We may use cookies to enable core website functions and (where enabled) measure usage to improve the site. See our Cookie Policy for details.

If you have concerns, please contact us first at [email protected]. You may also have the right to complain to the UK data protection regulator (the ICO).